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FAQs

Frequently Asked Questions

How do I make a booking?


Simply send an email to us with a list of items you wish to hire, we will then confirm the availability of the products.

Alternatively, fill in the form on our Contact Us page and we will get right back to you!

 

When is my booking confirmed?

 

Your booking is confirmed when you are happy with your invoice and a deposit is paid!

We do not hold any date, or items without a deposit.

A demo appointment, estimate, or invoice are not considered as a confirmation of your booking with us.
The Lily Pipit reserves all rights to refuse an order until it is confirmed by a deposit payment.

 


How much do I need to pay for the deposit?

Typically, a 30% non refundable deposit is to be paid at time of booking to secure the items & your date.



Is there a bond to pay when hiring?

We do require a bond on certain items which will be clearly communicated before the booking.

The bond will be refunded on safe return of all hire item/s.

A bond will also apply if your event falls under our Public Venue Policy. Should any loss and/or damage to the hire item/s be more than the bond taken, you understand that you may be liable for additional monies in order to remedy the cost of the damage.


Is there a minimum hire charge?

Yes, our minimum charge is as follows:

Weddings $500

Other Events $200

No minimum for LED Signs 

 


What payments do you accept?

We accept payments by cash and direct bank transfer. Credit card payments will be accepted in the near future, keep an eye on this space!


 

Where do I collect from?

We are located in Para Hills for all collections. A nominated pick and drop off time will be advised on the booking, and alternative times can be arranged at a mutually agreed time.
 

When do I return the items?

All items are required to be returned to us on the nominated date as stated at the time of booking. However alternative arrangements can be made by prior agreement.


What happens if I don’t return the hired product at the nominated specific time?

A late fee will be charged for all products that are not returned as per the standard hire period (unless alternative agreements have been made). This late fee will be $30.00 per day until the item is returned.


What happens if something is accidentally broken, lost or misplaced?

All items that are hired from THE LILY PIPIT are to be returned in the condition that they are hired out. Any loss of hire item/s under your care will result in you being liable for the cost of replacement of the hire item/s. If items are dirty a cleaning fee may apply.


What happens if I change my mind?

That’s fine, we understand that things happen and not everything goes according to plan. If you need to cancel your booking we ask you to send us an email to let us know. Unfortunately the deposit will not be returned but if any additional money has been paid we will be happy to return that to you as long as we are advised in writing 30 days prior to your event date.

 
What happens if I need to cancel with short notice?

Any bookings that are cancelled 2– 4 weeks before the date specified on invoice will forfeit 50% of the fees paid minus the deposit paid. Bookings cancelled within 2 weeks notice may be subject to forfeit all money paid.


 
Do you offer delivery and pack-up?

Yes! Delivery, set-up and pack-up is provided at an additional charge depending on your venue location and the amount of set-up required. These charges will include the time taken for us to deliver, set-up and collect the hired products, labor charges and petrol costs. An accurate quote can be provided if you contact us via email stating your particular requirements for deliveries and pack-up.


Do you offer to set-up?

Yes we do setup, see the above answer. 

 
Do you have a showroom?

If you want to view our products prior to hiring, an appointment can be made for you to come and view in person. These demos are by appointment only.

Do you have Public Liability?

Yes, we have Public Liability Insurance. We can supply a COC on request.

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