How do I make a booking?

 

Simply fill in the form on our Contact Us page and we will respond as soon as possible.

Please allow a week for us to get back to you as we get very busy especially in wedding season!
Alternatively, if you have a lot of details and multiple attachments - send us an email outlining your requirements.

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How does the hire process work?

 

All our faux flower arrangements are provided on a hire only basis. However our bouquets and buttonholes are keepsake only and not for hire which means you get to keep them forever! 

 

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When is my booking confirmed?

 

Your booking is confirmed when you receive an invoice and a retainer is paid!

We do not hold any date, or items without a retainer.

A demo appointment, quote, or invoice are not considered as a confirmation of your booking with us.
The Lily Pipit reserves all rights to refuse an order until confirmed by the retainer payment.

 

How much do I need to pay for the retainer?
 

Typically, a 30% non-refundable retainer is to be paid at time of booking to secure the items & your date.

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Is there a minimum hire charge?

 

Yes, we do have a minimum spend of $500 for events and $1,500 for weddings. This doesn't apply to our LED Neon Signs as these have a collection option available for hiring. Our floral arrangement pricing is based on size & not on the flower type or colours.

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What payments do you accept?​

 

We accept payments by cash and direct bank transfer. Credit card payments will be accepted in the near future, keep an eye on this space!

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Do you offer delivery and pack-up?

 

Yes! Delivery, set-up, and pack-up is provided at an additional charge depending on your venue location and the amount of set-up required. These charges will include the time taken for us to deliver, set-up and collect the hired products, labor charges and petrol costs. An accurate quote can be provided if you contact us via email stating your particular requirements for deliveries and pack-up.

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Do you offer to set-up?

 

Yes, we offer full floral styling! we will deliver, set them up making the installations look their absolute best and then come back to pack down once your event has finished.

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Do you offer other props for hire?

 

Yes! We have a range of styling items including candles, fabrics, arbors, plinths etc. which means we are a one stop shop.

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Can I repurpose my ceremony flowers for my reception?

 

We're all about relocating and using your ceremony florals to enhance your reception space.

It’s a powerful choice which makes the most of your investment while maintaining a flawless, cohesive look throughout your wedding day.​ However, this is a charged service available on a first come first serve basis.​

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Can I repurpose the aisle flowers as centerpieces at my reception?

 

No. Our aisle flowers are specifically made to be flat on the back side. Making them perfect to sit up against chairs for your ceremony or repurposed to go in front of your sweetheart/bridal table, bar, DJ booth, but they are not suitable to use as centerpieces.

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Are you cheaper than a fresh florist?

 

Faux flowers don’t always mean low prices. While we are often more affordable than some fresh florists, pricing varies based on factors like experience, style, and location. The best approach? Get quotes from florists you love and choose the one whose style resonates with you—not just based on price.

Is there a bond to pay when hiring?

 

We do require a bond on certain items which will be clearly communicated before the booking.

The bond will be refunded on safe return of all hire item/s.

A bond will also apply if your event falls under our Public Venue Policy. Should any loss and/or damage to the hire item/s be more than the bond taken, you understand that you may be liable for additional monies in order to remedy the cost of the damage.​
 

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Where do I collect from?

 

​We are located in Para Hills for all collections. A nominated pick and drop off time will be advised on the booking, and alternative times can be arranged at a mutually agreed time.
 

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When do I return the items?
 

All items are required to be returned to us on the nominated date as stated at the time of booking. However alternative arrangements can be made by prior agreement.


What happens if I don’t return the hired product at the nominated specific time?
 

A late fee will be charged for all products that are not returned as per the standard hire period (unless alternative agreements have been made). This late fee will be $30.00 per day until the item is returned.


What happens if something is accidentally broken, lost or misplaced?
 

All items that are hired from THE LILY PIPIT are to be returned in the condition that they are hired out. Any loss of hire item/s under your care will result in you being liable for the cost of replacement of the hire item/s. If items are dirty a cleaning fee may apply.


What happens if I change my mind?
 

That’s fine, we understand that things happen and not everything goes according to plan. If you need to cancel your booking we ask you to send us an email to let us know. Unfortunately the retainer will not be returned but if any additional money has been paid we will be happy to return that to you as long as we are advised in writing 30 days prior to your event date.

 
What happens if I need to cancel with short notice?
 

Any bookings that are cancelled 2– 4 weeks before the date specified on invoice will forfeit 50% of the fees paid minus the retainer. Bookings cancelled within 2 weeks notice may be subject to forfeit all money paid.​​
 
Do you have a showroom?
 

If you want to view our products prior to hiring, an appointment can be made for you to come and view in person. These demos are by appointment only.

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Do you have Public Liability?

 

​Yes, we have Public Liability Insurance and can supply a COC on request.